Kaitlyn Petro

Marketing. Operations. Dogs. Red Sox. NY Giants. Country Music. Softball. Karate.

Joined April 2020


VP of Operations, IMPACT+

Oct 2013 - Present

As VP of Operations for IMPACT+, I am responsible for ensuring healthy team alignment and leadership development of employees, overseeing the IMPACT+ customer experience, managing and maintaining accuracy of all IMPACT+ membership metrics, and the creation & maintenance of IMPACT+ processes.

In my spare time, you'll see me watching a Boston Red Sox or New York Giants game, playing with my adorable pup, Kobe, or listening to some great country music.
We are looking to hire a company to help us develop our Standard Operating Procedures and Training Manuals. We'd love to have someone who has a good grasp on how to develop these procedures (being able to ask the right questions) and can help create written content, as well as video. We don't want this to just be busy-work but have a final product that can be used by both our existing franchises and new franchises, whenever they have a...
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Kaitlyn Petro
Connor DeLaney I'm not sure of anyone who can help create SOPs, but when I created them for IMPACT, I used a combination of the principles in the books Traction (The Process Component) and The Checklist Manifesto. They both have some good tips on creating effective processes and checklists!
Happy Monday IMPACT Plus!

Curious as to what everyone is reading/just finished. I'm about to wrap up Exponential Organizations by Salim Ismail and just started Think Again by Adam Grant.

One of my favorite takeaways from EO is that the "half-life" of a learned skill used to be 30 years, but that has been reduced to 5 years with the rapid pace of learning in today's world.

So, I'm curious... What are you reading and what are your current...
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Kaitlyn Petro
I just finished reading Emotional Agility by Susan David. It's a unique book that talks about the importance of letting yourself fully experience your emotions, but not allowing them to take over your life. Instead, it talks through different strategies you can try to better gain control over your emotions which, in turn, leads to increased personal and professional fulfillment.

I just started diving into Make the Noise Go Away by Larry G. Linne. It's a book written for second-in-commands (COOs, operational leaders, etc.) to help them better understand how they can help relieve first-in-commands (CEOs, managing directors, etc.) of all the worries and concerns that may crop up so that their job can be more enjoyable and successful. It includes implementing tactics like maintaining upward communication, setting priorities, and practicing effective problem solving.

Next up on my list is Ruthless Consistency by Michael Canic!
Happy Q2 friends! I've made it a goal in 2021 to read at least 4 books per month, and am making my list of recommended reads for Q2. Does anyone have a great book that they loved, either personal or professional development, or something similar that you'd recommend adding to my list?
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Kaitlyn Petro
Such an awesome goal, Kaitlyn Pintarich !

I read The Happiness Advantage by Shawn Achor last year, and I plan to re-read it again this year. Based on his own research, he talks about seven psychological principles that help lead people to greater success and fulfillment in work and life. Highly recommended!
Many of us have read lots of books throughout our careers, but I'm sure we all have that one book we always think of and recommend. What's that book for you?
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Kaitlyn Petro
Similar to  Rachael McNerney , I have trouble choosing just one! But if I had to, one of my favorite books I've ever read is How to Win Friends & Influence People by Dale Carnegie.

Besides that, really any book John Maxwell has written has been extremely valuable in helping me progress in my career and become a better leader.