Dale Pease

Joined October 2020


Utilizing twenty-five years in the marketing and design industry, Dale helps franchisees deliver a consistent message to their customers across the U.S. He works with owners on business development and efficiency, marketing strategies, advertising campaign development, and systems to better track ROI and customer satisfaction.
I'm curious, how do you keep track of your most important tasks?

Do you have a software you love? (We use ClickUp here at IMPACT!)

Do you stick to the paper checklist method? (I personally stick...to post-it notes, get it?)

I feel like midday on Tuesdays is when I tend to stray away from focusing on my most important tasks and get sucked into little things. So I figured this is a good time to talk about staying focused and keeping those priority items at the top of the list!

One of my favorite pieces of advice is to "do the hard thing first." So sometimes, I'll take the most challenging thing on my list and focus on knocking it out. Then, everything after it is easier!

What are your tips and tricks for getting the most important tasks... See More
Dale Pease
We use Asana. I LOVE the timeline feature.
I had this pop up in my email just now. I've never seen a company do this before in their email marketing, and it really made me stop and take notice. Maybe something useful for those who send out holiday marketing campaigns. Being decent human beings is a good practice all the time, even in our marketing.
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We need to create (basically from scratch) our Training manuals and SOPs for virtually every part of our business. What are you all using as software (prefer non-monthly fees) to build out these kinds of systems? We actually love the platform and usability of IMPACT+, especially for the training side of things. What is it built on? We do see doing a lot of video. And creating graphics, and maybe even some interactive VR (AR) type things. We'd also love a quiz functionality on the training side as well. See More
Think about this: Many of the challenges your organization faces were actually put into place to be the solutions to previous challenges.

Too often we overreact, pushing the pendulum too far in the other direction.

The examples are all around us.

Feeling siloed? It’s probably because at some point the team was bogged down with too many large meetings, so they split off into teams to be more focused.

Feel like the approval process is an unnecessary bottleneck? It’s probably because your organization got burned in the past when things went out before they were ready.

So how do you solve it? The better method is this: Remember that you’re not looking for the other extreme when you’re setting out to solve a problem. You’re looking for... See More
Dale Pease
Be in the habit of asking: “How can we be sure we’re not overcompensating?”  <-- Wise words!
Hi everyone :)

Random question, but what do you call your blog?

Simply calling it a blog is a bit bland and underwhelming.


Chris See More
Dale Pease
I actually noticed https://www.riverpoolsandspas.com/ has both a "Learning Hub" and "Blog". I wondered why the need?
We are “America’s Largest” concrete leveler, with locations in fifty metropolitan areas across the country. We offer a unique solution to a problem that nearly every business or homeowner will have at one time or another: sunken concrete. Daily, we have customers use the word “wow” when they see their concrete lifted back in place.

We are uniquely positioned to grow and prosper in a space that a great number of people don’t even know exists.

A-1 has been in business for almost thirty years, but we are in the midst of a transformation. We want to become the best educators in our space–the most trusted voice. We want to be the “Kleenex” of Concrete Leveling and believe we are perfectly positioned to do so.

Your role at A-1 will be nothing... See More
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Every organization needs great people and great leaders. Yet, nearly every company I talk to is experiencing some sort of challenge around hiring and recruiting right now.

“It’s really hard to find great people right now, Zach.”

Trust me, I feel you. Even we at IMPACT have experienced the pain of the “Great Resignation.” It’s not that great people aren’t out there, it’s just taking about 3 times as long to find them.

Fact is, though, it’s high time we all take a closer look at exactly HOW we go about attracting these people - starting with our communication on the front end.
Of course I’m talking….job postings.
Three things we’ve noticed will make a radical difference in both the quality and amount of applicants you attract in your... See More
Dale Pease
I'd love to hear more about #2. Do you have any examples of what this would look like for a job posting? 
We are in the process of hiring a content manager (early stages.) One thing I want to make clear is that reading books is an important part of the job. If you were to put together a list of books that would help a content manager thrive in the first year, what would they be? Maybe one book a month. So, give me your top 12.

1. They Ask, You Answer (Obviously.) See More
Ever since starting with They Ask, You Answer, and Impact+ I've been a little put off by the title "Content Manager". It seems to imply that the position would be managing other people. For us, we are about to try to hire a Content Manager, but I'm wondering if something like Content Marketer would be a better description since they won't be managing other people. Obviously, I want to use a title that people will understand when they see the job posting. What are your thoughts? See More
Whitespark SEO report
Kevin Church , IMPACT's Director of SEO, shared this fantastic report from Whispark detailing the main factors that drive local SEO results for your business!

It also dives into the top SEO myths regarding local SEO including geo-tagging images and certain Google My Business keyword drivers.

This report goes super in-depth and I encourage anyone who has showrooms or specific service areas to review it and make sure you're maximizing the opportunity!

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Dale Pease
This touched a couple of times on Business Addresses in GMB pages, versus Service Area Listings. As a user, I am much more interested in seeing a map that shows the service area of someone I want to do work for me, than an address of their office (if they are coming to me.) But, if I'm reading this right, some folks seem to think using a business address instead is more important to ranking locally. Anyone have any insight into this?

Source: knowledge.hubspot.com

I didn't want to bury the lead but I went to make a new sandbox for a client and was blind-sided by this (they're Enterprise-level across all Hubs).

I could've sworn you used to be able to have multiple sandboxes... See More
Dale Pease
I don't know anything about this (we don't use HubSpot, yet.) But, I was watching a TV show the other day with captions on, like we do all the time here, and someone used the phrase "Bury the lede" and I was a bit surprised to see it spelled that way. I looked it up, and sure enough "lede" is the correct spelling. Thought I could be helpful in just a small way here. ;-) 
We had a fantastic discussion around this topic of "staying on the path" in our Executives mastermind group this week and I want to open that discussion to the larger leadership community.

Some thoughts we shared around sticking to the fundamentals: It starts with the leaders of your organization to live and breathe these principles The team will linger to their old ways if the habits are not regularly reinforced and recognized AND when challenges arise in their roles Building a strong foundation for content creation and consumption through your website, CRM, and staff is crucial Always celebrate the wins and lessons learned, big or small Content managers and videographers deserve to have a seat at the table and should be integrated into... See More
Dale Pease
Somebody brilliant (Jennifer Hoynes?) on the call yesterday said something to the effect of: "Without using a CRM to track the customer's journey through the sales process to show the return on the investment (in time/effort) the concept can't be sold to others in the organization." I think they were talking about this in relation to just getting started using Salesforce. 

This is a long-winded introduction to the question, how much of this tracking can be done using tools like Hubspot, vs a specific CRM (like Salesforce?) I guess I'm asking, where is the line? We have a tool our franchisees use to do their estimating, and scheduling of jobs, but it is a pretty lousy CRM. It doesn't have much in the way of tracking tools, to show the customer journey. I've been thinking at some point we may want to make the jump to Hubspot (in conjunction with our current CRM) and I thought it would be enough to get us the data we needed. But the statement yesterday got me second-guessing myself.
We all love HubSpot, but I'm interested in hearing what other platforms or tools people have used to measure the ROI of their content? Anyone out there use Parsely? Tableau? Momently? Cyfe? Anything else?

What else is out there?

Leave a comment below about your experiences!

Connor DeLaney Ramona Sukhraj Nicole Cimo-Holmon Bri Stauffer Paul D. Grant Jeremy Sutton Mark Wilson Betsy Francoeur Katie Martens Mark Baratto

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Dale Pease
We use a hodgepodge of tools to track things here. Mostly related to ROI of specific marketing campaigns. AvidTrak for tracking phone numbers. Some custom scripts on our website for tracking where leads come from (built using a CMS called ConcreteCMS.) All dumping into our CRM: GPSInsight (formerly ServiceBridge.) Then pulled from there via APIConnector to GoogleSheets. Which is then pulled into KlipFolio for graphing. Phew! Hubspot would probably help us dramatically, but at this point, it's hard to get anyone too excited about spending the money.
We are looking to hire a company to help us develop our Standard Operating Procedures and Training Manuals. We'd love to have someone who has a good grasp on how to develop these procedures (being able to ask the right questions) and can help create written content, as well as video. We don't want this to just be busy-work but have a final product that can be used by both our existing franchises and new franchises, whenever they have a question about anything related to the operation of their business. Has anyone worked with companies that they would recommend? See More
I just wanted to highlight an article Marcus wrote for franchises. (I may be a little late. I've been on the road preaching TAYA to our franchise owners.... oh, and hiking in the Rocky Mountains.)

The digital marketing plan to franchise your business: They Ask, You Answer

This is a great introduction to TAYA for franchises, and I'm excited to share it with the team here. Thanks Marcus Sheridan for this fabulous tool. I'm slowly but surely winning the leadership over, and this may just be what I needed to get them to pull the trigger (meaning... spend some money on a content manager.)

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Hey Everyone,

Anyone have an email validator they like? Need to test about 1,300 emails.

Thank you! See More
Dale Pease
Third vote here. :-)
Tickets are now available for Digital Sales & Marketing World 2021!

Join us for the ultimate They Ask, You Answer experience LIVE in Hartford, CT on October 5-6.

With speakers including Marcus Sheridan , Donald Miller, Robbie Kellman Baxter, Donald Kelly, Tyler Lessard , Liz Moorehead , Zach Basner and more, it's going to be where all marketers, sales pros, and business leaders go to master inbound marketing with They Ask, You Answer.

Check out the agenda, meet the speakers, and purchase your tickets at www.digitalsalesandmarketingworld.com

Can't wait to see you there!

Want to check out the full reveal of our agenda and speakers with Marcus Sheridan and Bob Ruffolo ? Click here to see the full reveal See More
Dale Pease
I. Can't. WAIT!!
As I start to think about future budgets, and how the whole TAYA mindset might change them, I have come up with the question in my mind of how much will we still have to do/spend on "outbound" marketing, like PPC ads, TV, Direct Mail, etc... I understand it will vary by industry, but with us, I'm not sure I see the spend on "traditional" marketing going down much.

We sell a fairly unknown process (to level sunken concrete.) It is sometimes surprising to me how few people even know the technology exists. So, much of our marketing is trying to educate folks that there is an option rather than replacing their concrete (or just living with the trip-hazards.) We will get some inbound (meaning they'll find us) for folks that are searching for... See More
I've always used dark mode in all my apps, email, google sheets etc. and it has rarely been an issue (although, I do use outlook's switch to turn on light mode in emails often).

But, I know Google Chrome has been rolling out dark mode for their browser to users (my fiance had it before me so I thought it might be user testing) and now with my update this morning, all the websites I visit are in dark mode and I honestly prefer it this way.

So my questions are:

I'm curious to know how many people use dark mode on their computer. Most of my friends do so I assumed it was a pretty widely adopted thing...but I'm the only person on my team at work that uses it as far as I know.

Do you think this will affect website design? I looked around on our... See More
Dale Pease
Website design has always been about designing for a moving target. When I made the jump from print design to web, it took quite a while before I fully understood that I couldn't predict exactly how the page would look on a person's screen (back then at least I only had to deal with computer monitors.) Now, we have to design for phones, tablets, and monitors. Dark mode is just another thing your designers and programmers need to keep in mind and test for.
Is the. greatest. thing. ever...

Thanks to this Hubspot report, I can show in exact dollar amounts how much revenue my blog posts and landing pages have generated.

For example, this year so far, via three blog posts and a pillar page I made, I have generated $76,114 for my company.

Being able to show revenue like this makes showing our management team the value of TAYA and content creation so much easier and more rewarding.

I highly suggest setting this report up on Hubspot if you have it.

Please note, you need to have the enterprise level of the software to generate this report.


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Dale Pease
Is this an estimate based on a value you place on a visit to a blog post? Or is this actual dollars that you can tie to sales from customers whose first contact with your site was a blog post? (or something else?)