What are some courses you’d like to see more of 🤔

Posted March 3, 2023 in
IMPACT+ HQ IMPACT+ HQ
It’s incredibly important to us here at IMPACT to continue to educate you all on They Ask, You Answer, but it’s not about what WE think you want/need.

It’s about what YOU all actually want/need.

So let’s take a vote here - What course topics would you like to see more of?

Hit the reaction button with the course content you’d like to see more of: 
  • ❤️ - Assignment Selling
  • 👍 - Written Content
  • 😮 - Video Content
  • 🤔 - Website
  • 🥳 - HubSpot

If you have a moment drop a comment below and let us know your thoughts on exactly what you’re looking to gain out of the course. And if there is a subject you don’t see here - please share those thoughts too!

Looking forward to seeing your votes and comments below ↓
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Connor DeLaney
Fanny Kuhn   Dale Pease   Will Hooper   Chris Wager   Aya Takase   Alejandro Sanoja   Darin "Doc" Berntson   Kristy Crocker   Brooke Youd   Glenn Pooley   Max Andersson   Nick Burrage   Keven Ellison   Nate   Mark Reynolds Rachel Anderko Mark Wilson  

Tagging in some of the strongest learners I know, where do you want to see more content and learning resources focused on next that would help you and your teams most?
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Becca Manganello
Connor DeLaney  - Thanks Buddy!!! 
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Nick Burrage
Connor DeLaney  I'm not feeling a shortage in any area but personally always want more on assignment selling - it's so powerful and can be done early in the engagement with client so is a very big thing for me.
Keven Ellison
Can we see an organized list of all of your content so we can provide you some feedback on this? Dates of when they originated and updated would be good too. This would be very helpful and generate more ideas.
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Becca Manganello
Keven Ellison  - Let me connect with our team to see if that is something we can provide for ya'll. GREAT idea 💡
Mark Reynolds
Becca Manganello this is a good idea. A simple textual list of course titles (an index) not descriptions, that way we can easily skim down the list. It could also be part of your navigation (e.g "search the index" being a smaller link at the bottom of the left menu on desktop). I sometimes feel that I'm lacking that easy to read overview of the courses on offer. Sometimes the simplest form of navigation can be the most helpful. The index could be sectioned into topics, ordered A-Z, eg. "Assignment Selling" being one of the first sections. B for "Big 5". Even if some of the links direct you to a lesson within a course?

That would work well alongside all your existing modes of navigation, which all have their place. This would help me to get that overview.
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Becca Manganello
Mark Reynolds We just rolled out a new search function that MAY be in line with what you're looking for. 

New Search Function in IM+

Let me know your thoughts on this and if this helps 🎉
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Mark Reynolds
Becca, the new search feature you released this week is really good, and has already helped me. It's similar, but the index idea very quickly provides a comprehensive overview of all courses in a small space. It's different, and would be useful. I know another website with a library of courses, that have a good site search engine, and also display courses like you do, and in addition, their index pages helps find content you never knew existed - a great overview.

An index helps users who know nothing, whereas the search feature relies on the user's knowledge to extract courses. 
Mark Reynolds
At the moment it looks like there are 80 courses approx Becca is that right? Which are so so good. That might be right and all 80 might all be displayed on the courses page? It's just I often wonder whether I'm missing some, and if there are more hidden away? But if they're all displayed on that page, even with the abiltity to filter on the left hand side with topics, it would help if all those courses were structured by topic on that page, or a seperate page, so that with an easy quick scroll I can see them all. The index. Just some feedback. I know you didn't ask for this, but it was an opportunity 😄 I'll get thinking about new courses. The amount of quality course content in IMPACT+ is astounding.🤩

UPDATE Stephanie Baiocchi and Becca
I've just seen that on the new search feature, we can click a "show all results" link which gives me a long list of approx 100 courses/videos? And so that's what I'm talking about - if that "all results" page was enhanced to group together courses in topics, that would get closer to the index idea. And it would help further if the ability to see all courses in an organised fashion was easy for everyone to find.

Congrats on everyone's work on the search feature which is such a great enhancement.
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Stephanie Baiocchi
Mark Reynolds  yes!! This is all GREAT feedback and I totally hear you about wanting to make sure you have the best courses for your needs and aren't missing anything! We're working on that and definitely apparently this feedback. In the meantime hopefully the new tools can help a bit! 
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Becca Manganello
Mark Reynolds YAY! I second what  Stephanie Baiocchi said. GREAT feedback, we're always looking to evolve and make the tool better for our users. So keep the feedback coming! 

In addition to your great feedback, you reacted with 🤔, which was website courses. Is there anything specific you'd like to learn more about websites? 
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Mark Reynolds
Becca Manganello "Making a World Class They Ask, You Answer Learning Centre on your website" from a usability/organised/SEO perspective, rather than from a technical perspective. I see many fall short on usability, with Learning Centres that are hard to use and it's still hard to find the information you've come for. I'd love to see an advanced course on this.

Even as far as layout - are grid layouts really the easiest way to browse posts in a learning centre? For me, Hubspot's approach of listing article titles, without descriptions is easier to consume. I'd love to hear the IMPACT take on Learning Centres.
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Becca Manganello
Mark Reynolds Ouhhhh I like where your head is at! Solid idea! Thanks for sharing!!! 🎉 Can't wait to bring this to the team 🔥
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Mark Reynolds

Becca Manganello
Also, an advanced course on the nuance of writing open, unbiased and transparent content. Really getting into the minds of savvy readers. What turns them off from a psychological perspective. There are  many who find this challenging, and still write content that comes across as salesy, even when we try not to be. I say advanced, because there are some obvious methods, but I'd love to get into the tricky psychological stuff. Many consumers are distrusting of content, and you don't have long to engage them before they go to a competitor's site. What techniques can we use to come across as the most trusted voice in our space? (for written and video content).
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Stephanie Baiocchi
Keven Ellison I appreciate your willingness to provide feedback as always! We're so grateful. What we're looking for here is not so much to fill in the gaps we might be missing (we do have a backlog list of courses to create!) but really understand what are the topics you find yourself or your team wanting to understand better? What's top of mind for you right now? Even if we have something on it maybe we can dive deeper or optimize it with resources. 

Also, while some of our courses are a little older, we update them if anything changes! So while some may be over a year old if the lessons are still accurate then I'm not so concerned with the date. 

We did just launch our brand new search capabilities so it should be much easier now to find what resources we have on a specific topic! Have you tried the new search yet?
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Keven Ellison
Stephanie Baiocchi  

I was talking about our gaps. Not yours. Also knowing the dates would still provide us with more information if possible. This list is also essential and may motivate us to get up to speed on some of the courses. 

Some of the method to my "madness" ;)
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Becca Manganello
Mark Reynolds - love your reaction to wanting more website courses. Anything specific you're looking to learn more about as it relates to websites?
Mark Reynolds
I eventually answered your original question Becca 😄 thank you! A great post.
Dale Pease
Not to repeat myself, this discussion highlights where we are struggling right now and could use some courses on: https://app.impactplus.com/discussions/what-do-you-wish-you-knew-when-you-started TLDR: More on the technical aspects of tracking prospects, and ROI of content.
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Stephanie Baiocchi
Dale Pease  thank you!! Absolutely 
Becca Manganello
Dale Pease  - Got it, I just read your comment in the other discussion. Thank you for sharing! 🎉🎉🎉 
Becca Manganello
Dale Pease - Have you seen this course in IM+ Fundamentals of ROI Reporting in HubSpot - This course explains the different ways to define return on investment (ROI) at your organization. The tools HubSpot has to track your ROI (even if you’re not using HubSpot Sales) and how to use them. 

I know you said you don't currently have HubSpot but could be a good course to watch to see its capabilities 🎉
Becca Manganello
Nick Burrage  - Love that you want to see more courses about written content. Is there anything specific you'd like to learn about? 
Becca Manganello
Max Andersson - I see you gave that ❤️ - What are your thoughts on Assignment Selling courses? What are you looking to learn more about? 
Becca Manganello
Winnie Anderson  - 

Whats uppppp girlllll 🔥🔥

Saw your 👍 reaction. Any specific topic you'd like to see written content-wise?  
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Winnie Anderson
Hi  Becca Manganello  ! I was going to chime in when I figured I better do a search first and lo and behold what I was going to suggest is already in here :-) 

One of the things I want to learn is Hubspot but I need a total intro to it. 

I generally learn tech fairly quickly but that hasn't been the case with Hubspot. So I'm excited to see there's help "getting started" that's already here. 

Once I dive deeper into the content I may come up with some ideas but I see you've got some really great feedback already.
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Becca Manganello
Nate  - Do you want to share any thoughts on website content that you're looking to learn more about? 🎉
Nate
Becca Manganello Great thread so far Team. I honestly haven't covered enough to know what's missing! I'd definitely jump on a They Ask, You Answer Website Certification reflecting the same process that the Impact+ Web Team uses internally. I understand there are quite a few web courses, so I'll stay tuned for the gaps and plan to circle back. 
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Becca Manganello
Nate for sure! We're definitely looking for feedback as to what you'd like to learn more about that we don't currently have. If you have ideas, please post them here 🎉🎉🎉
Becca Manganello
Fanny Kuhn  - You were the first person to react to video content! Would you mind sharing what you're looking to learn more about as it relates to video content? Anything specific? 🙌🏻
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Fanny Kuhn
Becca Manganello I know you already have a lot of  content on video and I am not though it all yet...  I selected it because it is what I feel is our biggest challenge at RaceID right now. Nothing specific in mind!
Becca Manganello
Fanny Kuhn  - When you say the biggest challenge, can you explain that a little deeper? What are the challenges you're currently facing?
Fanny Kuhn
Becca Manganello  I would say, mostly how to get started and find a flow/process for producing video consistently. In terms of 1to1 videos in the sales process we have things going, it is more the top of funnel videos we need to improve and make more of. We know it is important but it is a hurdle to get going as we dont have a dedicated videographer either... 
Becca Manganello
Fanny Kuhn  
Totally understand how difficult it can be if you don't have a dedicated videographer. We've seen many companies shoot and edit videos themselves until they are ready to bring someone in and we have also seen people hire someone to do some videos in the meantime.  

As far as courses go, have you seen these courses - This may be in line with what you're looking for: 
  • Video Pre-Production for They Ask, You Answer
    • You'll learn:
      • How to set yourself up for success and best practices you can implement 
      • How to create a video content calendar that will ensure you’re creating 2-3 pieces of video content every week 
      • How to work the plan and leverage your team 
  • Video Post- Production for They Ask, You Answer
    • You'll learn: 
      • How to create and implement a video calendar that will keep you on track to create 2-3 pieces of video content every week
      • Exactly how you can develop and organize an efficient editing process that will set you and your team up for success
      • Where you can learn how to speed up the editing process with some tactics that we use every day here at IMPACT and deliver more videos in less time.
  • Not sure if you've seen this learning path as well - But here is a learning path that is video focused - "Generating Powerful Video Content that Gets Results"
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Fanny Kuhn
Becca Manganello  Thanks so much for those tips!
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Becca Manganello
Fanny Kuhn  You are SO welcome! 
Becca Manganello
Hey  Brooke Youd - LOVE that you hit that ❤️ button 🤪

Is there anything specific you'd like to learn about as it relates to Assignment Selling? 

We've got a few courses on assignment selling but there may be something more specific you're looking to achieve. 

Excited to hear your thoughts 🎉
Mark Reynolds
How company Executives/leaders can improve their presence (eg voice tone, speed of speech etc) to earn more trust, more buy-in, more impact when working with their own employees/teams, moving everyone towards They Ask, You Answer success. 
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Becca Manganello
Mark Reynolds
Ouhhh! Thats good stuff - Kind of reminds me of the course "Fundamentals of Highly Effective Sales Communication"

In this course you will learn:
  • What effective communication really looks and sounds like for both the buyer and seller
  • How to establish trust with buyers before you ever talk to them
  • How to remove weak language and establish authority

*Check this course out and let me know what you think!*

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