Using They Ask, You Answer as a hiring and onboarding methodology?
Here's how I see it playing out:
The potential new hire is framed as the SME.
During the hiring process, we're regularly asking and answering questions between us and them, similar to a content manager interviewing an SME about a specific topic. You go in with knowledge and insight into what you are looking to hire for, and they bring a skillset or approach to fill that.
This back and forth allows us to better gauge if someone is a good fit to work for our company at all, let alone the role they'd be in. So, how can we speed this process up?
- Craft your job descriptions to include commonly asked questions or specific ones you've heard or even been asked in the past. This could include an FAQs section or even full-length content.
- Create an article/video/webpage about the expectations of working at your company to support answering those commonly asked questions about working for your company or about the role you are in. This could include linking out to other articles or courses from IMPACT+ and other sources to help explain the role further too.
Once they get hired, you have the opportunity to do the same thing again, but from the other side of the table. Now that they're on your team, do regular check-ins with that new team member to learn what you got right in the hiring process, what they would've liked to have known more about before taking the job, etc. to help you craft a stronger and more efficient hiring process.
At the same time, as they're onboarding and get started, create content or resources to showcase how they should get started, what they should expect, and again, what common questions or issues new hires run into and how to solve them.
This allows that new hire to educate themselves (vs you handholding them) plus they can ask new questions that you can then begin answering as well!
I'd love to hear how others may be using They Ask, You Answer in their hiring or onboarding process. I can't help but feel like this only scratches the surface but it's making me look at how others orchestrate hiring and how much wasted time is there answering some of the same questions over and over from every candidate!
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