Permanent Remote Work?

Posted April 30, 2021 in
Leaders Leaders
I've been hearing about a lot of businesses that once things start to open up post-pandemic, are transitioning their business to fully-remote permanently or a hybrid working model.

What are you doing?

Right now our plan is to bring everyone back over the summer and re-evaluate a hybrid model for the fall. Would love to hear what you all are doing!
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Stephanie Baiocchi
Well at IMPACT we had at least 50% of our staff remote to begin with. However, I know we're still discussing how "expected" it will be for local folks to come into the office eventually. 

Also, we converted even more of our office into our stage for filming so some desks are pushed together in a corner right now!

I will say a few things:
• as we've gotten better at virtual meetings and asynchronous communication I see a future, at least for us, where mostly/fully remote is simple

• as people start to go back into the office, as a remote team member I definitely have some FOMO about those hallway and water cooler conversations I used to miss out on but don't right now because we're all remote.

Not a clear answer for ya but that's my thoughts!
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Kaitlyn Pintarich
Yes the FOMO thing is real! And my team expressed that also. It seems many want the flexibility but also want to be in the office for the environment. I definitely see the value in having remote options continue, but want to be careful about allowing flexibility but making sure our office is staffed for when clients walk in.
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Stephanie Baiocchi
The flexibility is also huge! Even just being to walk away for a few min or even longer is easier at home and hugely benifical. If you're responsible and you trust your team/they're trustworthy it's easy to make that work. 

However, having walk-in clients totally changes the game!
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Connor DeLaney
I'd love to hear from some other business leaders here too. Ryan Litwiller , Tanya Sweeney , Jennifer Goode , Richard Tooley , Ruben Aguirre  what are your thoughts on how your organizations will address this? 
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Ruben Aguirre
We were already remote based pre-COVID, with coming into the office as optional for those that live within an hour. I normally ask new peeps to come in at least 3 days during their first month (if they live in town) so they can get acclimated more quickly, but I think that giving people the flexibility to choose, especially Millenials, buys a lot of good will with your team, and most of the time they end up wanting to come in for the community aspect. It's like when you were young and you missed your grandparents and wanted to see them but as soon as your parents imposed it on you, it robbed the joy of going to see Abue (short for abuelita, spanish for grandma). 

In working with clients who were in-office pre-COVID, it is a big mental shift to get used to because it feels like you're giving up some sort of control and that your staff won't be as efficient, but I believe the opposite happens. So for those team members who's homelife includes 7 kids under the age of 14, I HAVE TO leave, I mean, they have to leave their house to be effective and get anything done. They will be the first to take action before you even realize the storm at home didn't let them get any work done. 

If you treat them like adults, they will act like adults, and the ones who don't won't stick around for long, that's been my experience. 
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Jennifer Goode
We have been remote since 2014 and now operate a contact center with contact center agents that are fully-remote, and about 25 employees. We haven't really had any bad experiences with WFH, not with employees that were the right fit for the role, etc. As far as background noise, about once a year we have a barking dog go crazy in the background while an agent is on the phone that we have to address with our client. Usually it's a delivery person that stirs the pet up at the wrong time! Anyways, I agree! Giving flexibility, gets flexibility - within reason. Also, I have a rock solid nanny now who is in control of this house while I work. But back in the day, I was not above locking myself behind a series of 3 doors sitting on the floor in my walk in closet when I absolutely knew silence was required on a sales call. Now with Zoom calls, I would imagine that be a lot more difficult to pull off! haha lol. 
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Jennifer Goode
We have been remote since 2014 like i stated on the reply to Ruben. I think a blend of EOS tactics, strategic planning, daily huddles, weekly company meetings, and strong core values makes a full remote model a possibility for anyone who is willing to trust and take the leap.
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