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Connor DeLaney
When you first shared this idea with me  Chris Carolan  I was so excited to see what you came up with. Documenting this journey is going to be an eye-opening experience for so many. Let's get things started! 
Marc Amigone
Wow - that gif is really making me feel like I'm a terrible person...

But seriously, Chris Carolan , I'm sorry for jerking you around so much. We've gone through a long and thorough exercise to reform our customer experience and its had some wide-ranging ripple effects, one being we changed the packages we offer and how much they cost.

We're extremely excited about our new packages. We feel like they've improved on what we were doing before and are designed to either set people up for success in working with us and help them drive amazing results, and for companies who don't think they can make one of those packages work, we simply say we're not a good fit.

We're just about to update our website with all of this new info, but because we generate so much blog content, it's a big job to go back and historically optimize everything when we make changes like this.

Not making excuses - at the end of the day, we have to take ownership of setting expectations appropriately for our clients and prospects. As always, Chris, your feedback is hugely valuable. We really appreciate you keeping us honest.
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Connor DeLaney
Thanks for all your feedback here Chris Carolan . I'm glad you could chat with Marc and have that initial discussion, even if it wasn't all that you expected. Your transparency here makes it clear we have some updates to make on our end. (Also, doesn't Marc Amigone  have a nasty right hook?) Let's make sure we keep having these conversations so we get it right and get your team the training and expertise they need. 
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Chazz Hirschfeld
Hi Chris - this is WONDERFUL! Thank you so much for sharing! I love the video and those responses are amazing. You're a great role model for us all. I'm looking forward to the next episode.

This is a great example of "Show it, don't just say it!" :)

Morgan - I like your communication tips, too!
Thanks again, Chris! And thanks, IMPACT+
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Connor DeLaney
While I would agree that having bullet points underneath is valuable, I think Myriah Anderson would argue that it's repeated value since it's the same message. Perhaps something like "Check out this video to see how you can earn free lunch for the whole division!" While it's not perfectly worded, the idea is to incentivize them to go watch the video rather than highlighting what the video is saying or asking of them! Lindsey Schmidt any additional insight on how Chris could get his team to click open his videos more consistently? 
Lindsey Schmidt
Connor DeLaney (I can't tag Chris?), I agree with your points here! I would also encourage anytime a conversation is had regarding the topic of the video, Chris, you can directly ask your teammates if they had watched. If they haven't ask them to watch because you can have a more productive and specific discussion if they have already watched and covered the basics. It's the same way you can start holding customers accountable when you're using assignment selling. 
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Morgan VanDerLeest
I love everything about this. Congratulations on the new role, and what a phenomenal getting started action!

In addition to video, I'm a big fan of long-form writing (and giving it a proper home). Not via a chat tool, and not via email. Those are both difficult to manage deep thoughts and conversations. But taking the time to write things out is good for the writer, as they're thinking through and revising before sending (and then they can include a video overview for the full package!). Also good for all kinds of people, as processors and quick responders get put on the same playing field (vs having to respond quickly in chat/email to avoid being lost).

We've also found this can sometimes replace meetings, leaving meeting time for important discussions. And it's also useful as a meeting recap, with both a video and the text summary version. Again, helpful to have a proper digital home for these so you can link to them and allow discussions, etc.

Basecamp has a great communication summary, but you can use whatever tool works best for you and your team.

Thank you for sharing, looking forward to your future updates 👍🏻
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