Interviews for Service/Technical SMEs
Posted October 28, 2021
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IT Nerd Turned Content Writer
Hey everyone! In our last Content Manager Mastermind, I mentioned that I'm getting buy-in around conducting monthly interviews with our (regional MSP) service team of about 13 engineers and technicians to drum up some more content ideas. I took Liz's excellent content brainstorm cheat sheet and adapted some of the questions to try to pull some ideas out of those in a more customer service and technical role. I'll be trying it out soon, but I'd love any feedback you have before then!
What are we looking for?
What are we looking for?
- Anything that will make our jobs easier in the short- or long-term.
- Common questions, tech tips, cybersecurity awareness, etc.
- Goal: More educated leads, clients, and world.
Big Question:
What questions have you been asked recently that should have a piece of content created for it?
More Questions:
What questions have you been asked recently that should have a piece of content created for it?
More Questions:
- What questions do you get asked that immediately indicate that someone is “missing a piece of the puzzle” that you wish you could give to them?
- What are clients pushing back on the most?
- What are clients’ fears, doubts, and worries when it comes to our company, our services, or technology in general?
- What are you always having to convince people of?
Clarifications:
- Is this the exact question being asked, in their words?
- Why are they asking this question?
- When specifically does this question get asked?
Action:
- Who should be our featured expert? (If not you… explain)
- Written, video or both?
- What would make this piece of content a success for you?
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