How to keep your clients satisfied - Great article for smaller agencies looking to maintain strong relationships

Posted March 10, 2022 in
Digital Sales and Marketing Coaches Digital Sales and Marketing Coaches

Connor DeLaney

"If you’re not prepared to be wrong, you’ll never come up with anything original."

Our team published this article just over a week ago and I've been hearing a lot of great feedback from agency owners and team members alike who are taking this insight and applying it right away.

Number 5 stands out in particular: Celebrate successes and small wins.

The keyword for me in that section is momentum. We're playing the long game with inbound sales and marketing and you need to recognize as many opportunities as possible to celebrate that you're doing the right work and seeing the results, even if they're not as magnificent as we want just yet. 

Ruben Aguirre   Martin Bredl   Tracy Graziani   Thomas Palermo   Nick Burrage   John Bendever, Jr.   Ranya Barakat would love to hear your thoughts + tag another member in who you feel outta check this article out!
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Nick Burrage
Great article. We all have a desire to promise huge success to prospects - indeed a recent client has even filled in the goals: going from 10 leads a month to 10 a DAY! This part of it is quite tricky but our initial goal is to make sure there is a positive ROI on using our services. After that things become less tense. Agree that there should be more celebrating small wins along the way. 
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Kaitlyn Pintarich
That is a handsome guy right there! ;-)
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Connor DeLaney
Hehehe only the best on-camera talent can be featured Kaitlyn Pintarich   Chris Pintarich , I think you have a not-so-secret admirer ;) 
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Tony Paille
Thanks for sharing, Connor!
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Winnie Anderson
This is a great article. My favorite is #2 - onboarding. I know this is an area of improvement for me and I was on a webinar where the guru leading it said it was her biggest complaint about the vendors she's worked with. 

When I worked at a small boutique agency, the owner/creative director was the sales person. He'd promise the moon and that we'd deliver it with lightning speed. 

I finally explained the steps I went through and the information I needed to create a piece of content or to come up with a piece of collateral to achieve the client's goal and he started to actually involve me in the deadline setting. 

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