Gordon Hunte
you are looking for something to automatically handle this, sort of like a knowledge base? I'm curious if just having an FAQ's section on your main page or pages would do the trick here vs investing in a bot?
I know Jessica Palmeri
just put out a course on implementing live chat, not sure if it's exactly what you need but perhaps you can chime in a bit on this, Jess?
I also know Mary Brown
or Emily Mermell
may have some additional recommendations from the website side.
To provide some context. I run a tiny private Family Conflict Management business. The idea started because I have many FAQs and the Squarespace markdown and search functions on our website are unusable. I also have a growing blog section and case studies page. I believe we could engage prospective clients more if I can use this knowledge base to demonstrate our expertise in the field.
Hey Gordon Hunte
! There are several chatbot services to choose from and the majority of those tools have similar bot functionality. Given what you're aiming to use it for, I'd focus on a basic tool that fits your budget.
If you're looking for an example of how to build a basic FAQ chatbot experience, check out the bot on this former client's website: https://www.providyn.com/. As you can see, the goal of this interaction is to have the website visitor answer a series of questions and then eventually drive them to the right content resources that would be the best fit for their needs. It's a great approach for when you're just starting out with chatbots!
I know
I also know
If you're looking for an example of how to build a basic FAQ chatbot experience, check out the bot on this former client's website: https://www.providyn.com/. As you can see, the goal of this interaction is to have the website visitor answer a series of questions and then eventually drive them to the right content resources that would be the best fit for their needs. It's a great approach for when you're just starting out with chatbots!