Help! I need a simple FAQ bot.

Posted August 4, 2021 in
IMPACT+ HQ IMPACT+ HQ
I am looking for a simple bot to handle my FAQs on a Squarespace site. The Squarespace search function is very clumsy and inconvenient. 
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Connor DeLaney
Gordon Hunte you are looking for something to automatically handle this, sort of like a knowledge base? I'm curious if just having an FAQ's section on your main page or pages would do the trick here vs investing in a bot?

I know  Jessica Palmeri just put out a course on implementing live chat, not sure if it's exactly what you need but perhaps you can chime in a bit on this, Jess? 

I also know  Mary Brown or  Emily Mermell  may have some additional recommendations from the website side. 
Connor DeLaney
Nick Bennett  you're also probably someone who would know these things!
Gordon Hunte
To provide some context. I run a tiny private Family Conflict Management business. The idea started because I have many FAQs and the Squarespace markdown and search functions on our website are unusable. I also have a growing blog section and case studies page. I believe we could engage prospective clients more if I can use this knowledge base to demonstrate our expertise in the field. 
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Gordon Hunte
Thanks for the reply. I am new to social media and also new to this kind of technology. 
Jessica Palmeri
Hey  Gordon Hunte ! There are several chatbot services to choose from and the majority of those tools have similar bot functionality. Given what you're aiming to use it for, I'd focus on a basic tool that fits your budget. 

If you're looking for an example of how to build a basic FAQ chatbot experience, check out the bot on this former client's website: https://www.providyn.com/. As you can see, the goal of this interaction is to have the website visitor answer a series of questions and then eventually drive them to the right content resources that would be the best fit for their needs. It's a great approach for when you're just starting out with chatbots! 
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